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Home | Cancellation or Refund Policy

Cancellation or Refund Policy

At The Wada, we strive to provide the best service and ensure customer satisfaction. Please read our cancellation and refund policy carefully before making a purchase.

1. Order Cancellation

1.1 Cancellation by Customer
  • Orders can be canceled before they are processed for shipping.
  • To request a cancellation, contact us at [Your Contact Email] or [Customer Support Number].
  • If the order has already been shipped, it cannot be canceled. However, you may be eligible for a return/refund as per our return policy.
1.2 Cancellation by The Wada

We reserve the right to cancel an order under the following circumstances:

  • The product is out of stock.
  • Payment verification issues.
  • Incomplete or fraudulent transaction.
  • Unserviceable delivery location.
  • Any other reason at our discretion.
In such cases, a full refund will be issued to the original payment method.

2. Refund Policy

2.1 Eligibility for Refund

Refunds are applicable in the following situations:

  • Order Cancellation (before shipping) - Full refund will be processed.
  • Defective or damaged product received – Provide photo proof within [X] days of delivery.
  • Incorrect item received – Contact us within [X] days for resolution.
  • Non-delivery of the order – If the order is not delivered within the promised time frame due to an issue from our side.
2.2 Non-Refundable Items

Refunds are not applicable for:

  • Products damaged due to customer mishandling.
  • Items returned without original packaging.
  • Digital/downloadable products (if applicable).
  • Products purchased during special promotions/sale (unless defective).
2.3 Refund Process
  • Approved refunds will be processed within [X] business days.
  • The amount will be credited to the original payment method (credit/debit card, UPI, wallet, etc.).
  • If the refund is delayed, check with your bank or payment provider before contacting us.

3. Return Policy

  • Some products may be eligible for a return within [X] days of delivery.
  • The product must be unused, in its original condition, and include all packaging and tags.
  • Customers must bear the return shipping costs unless the return is due to an error on our part.

9. Contact Us

For any cancellation, refund, or return-related queries, reach out to us at:- Email: ajayabraham1804@gmail.com