At The Wada, we strive to provide the best service and ensure customer satisfaction. Please read our cancellation and refund policy carefully before making a purchase.
1. Order Cancellation
1.1 Cancellation by Customer
- Orders can be canceled before they are processed for shipping.
- To request a cancellation, contact us at [Your Contact Email] or [Customer Support Number].
- If the order has already been shipped, it cannot be canceled. However, you may be eligible for a return/refund as per our return policy.
1.2 Cancellation by The Wada
We reserve the right to cancel an order under the following circumstances:
- The product is out of stock.
- Payment verification issues.
- Incomplete or fraudulent transaction.
- Unserviceable delivery location.
- Any other reason at our discretion.
In such cases, a full refund will be issued to the original payment method.
2. Refund Policy
2.1 Eligibility for Refund
Refunds are applicable in the following situations:
- Order Cancellation (before shipping) - Full refund will be processed.
- Defective or damaged product received – Provide photo proof within [X] days of delivery.
- Incorrect item received – Contact us within [X] days for resolution.
- Non-delivery of the order – If the order is not delivered within the promised time frame due to an issue from our side.
2.2 Non-Refundable Items
Refunds are not applicable for:
- Products damaged due to customer mishandling.
- Items returned without original packaging.
- Digital/downloadable products (if applicable).
- Products purchased during special promotions/sale (unless defective).
2.3 Refund Process
- Approved refunds will be processed within [X] business days.
- The amount will be credited to the original payment method (credit/debit card, UPI, wallet, etc.).
- If the refund is delayed, check with your bank or payment provider before contacting us.
3. Return Policy
- Some products may be eligible for a return within [X] days of delivery.
- The product must be unused, in its original condition, and include all packaging and tags.
- Customers must bear the return shipping costs unless the return is due to an error on our part.
9. Contact Us
